We will attempt to respond to all requests on the same business day, and certainly within 1 business day. Please note that the hours of operation for our customer service desk are Monday-Thursday from 8:30 a.m. to 7 p.m. Eastern Time, on Friday from 8:30 a.m. to 5:00 p.m. Eastern Time and on Saturday and Sunday 8:00 a.m. to 12 p.m.There are many ways to get in touch with us so please don't hesitate to email, phone, fax, or mail. We are here to help!

Order Shipping Status

If you have placed your order with our order desk and have not received your order within 7-10 business days and believe it is late, please call us. We ship the product within one to two business days. Orders should arrive 7-10 business days after the order has been shipped. If your shipment is overdue, please email us at

All other Order-related Customer
Service Questions :

Altramed Canada Int’l Inc.
3551 St. Charles Ave #241
Kirkland, Quebec, Canada
H9H 3C4 Toll Free: 1-888- 900-2299(USA/CAD)

Fax: 1-514-695-2287(Worldwide)
For International Customers, please call 1-514-695-2299(Worldwide)